ACCEPTANCE OF TERMS:

By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

DEFINITIONS:

• "We," "us," or "our" refers to South Nursery, the operator of this website.
• "You" refers to the user or customer accessing the website.
• "Products" refers to plants, saplings, and any other items offered for sale on the website.

PRODUCT INFORMATION:

• Accuracy of Information: While every effort is made to ensure the accuracy of descriptions and images of our products, we cannot guarantee that the information provided is entirely error-free, complete, or current. Factors such as updates, revisions, or changes in availability may impact the accuracy or completeness of the product information provided on our website.
• Variation in Color Representation: Please be advised that the colors of products displayed on our website may appear slightly different depending on individual monitor settings, display resolutions, and lighting conditions. As such, the colors represented in product images may not precisely match the actual colors of the products received.
• Limitation of Liability: We shall not be held liable for any inaccuracies, errors, or omissions in the product information provided on our website. Customers acknowledge and accept that variations in product colors and representations may occur due to the aforementioned factors beyond our control.
• Product Authenticity: While we strive to provide authentic representations of our products, variations in appearance, including but not limited to color, size, and texture, may naturally occur due to factors such as seasonal changes, growth patterns, and individual plant characteristics.
• Reliance on Information: Customers are encouraged to exercise discretion and independent judgment when relying on product information provided on our website. We recommend seeking additional clarification or contacting our customer service team for further assistance if necessary.

ORDER ACCEPTANCE:

All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

• Subject to Acceptance: All orders placed through our website are subject to acceptance by [Your Company Name]. We reserve the right to accept or reject any order in our sole discretion.
• Right to Refuse or Cancel: We reserve the right to refuse or cancel any order for any reason without prior notice. Reasons for refusal or cancellation may include, but are not limited to:
• Product Availability: In the event that a product becomes unavailable or out of stock after an order has been placed, we may refuse or cancel the order.
• Errors in Pricing or Product Information: Inaccuracies or errors in product pricing, descriptions, or other product information on our website may lead to refusal or cancellation of an order.
• Suspicion of Fraudulent Activity: We may refuse or cancel orders if we have reason to believe that the transaction is associated with fraudulent activity or violates our security policies.
• Communication of Order Status: In the event that an order is refused or cancelled, we will make reasonable efforts to notify the customer via the contact information provided at the time of order placement.
• Liability Limitation: [Your Company Name] shall not be liable for any damages, losses, or expenses incurred as a result of refusal or cancellation of an order, including but not limited to any direct, indirect, incidental, consequential, or punitive damages.
• Cancellation by Customer: Customers may request cancellation of an order prior to shipment by contacting our customer service team. We will make reasonable efforts to accommodate such requests, but we cannot guarantee that cancellation requests will be processed before shipment.

PAYMENT:

• Full Payment Requirement: Payment for all orders must be made in full at the time of purchase. No orders will be processed or fulfilled until payment is received in its entirety.
• Accepted Payment Methods: We accept the following methods of payment for orders placed through our website:
• Bank Transfer
• UPI (Unified Payments Interface)
• Credit Cards
• Debit Cards
• Cash (for in-person transactions only)
• Currency and Pricing: All prices listed on our website are denominated in Indian Rupees (INR). Customers are required to make payments in INR for all orders. Any payments made in currencies other than INR will be subject to conversion at the prevailing exchange rate, and customers may incur additional fees charged by their financial institution for currency conversion.
• Payment Processing: Payments made via bank transfer, UPI, credit cards, or debit cards are processed through secure third-party payment gateways. We do not store or have access to your payment card details. Cash payments for in-person transactions must be made directly to our authorized representative and a receipt will be provided upon request.
• Authorization and Verification: By providing payment information and completing a transaction, you authorize us to process the payment and agree to abide by any terms and conditions imposed by your payment card issuer or financial institution.
• Payment Confirmation: Upon successful completion of a payment transaction, customers will receive a confirmation email or notification confirming receipt of payment and confirming the order details.
• Payment Disputes: In the event of a payment dispute or discrepancy, customers are encouraged to contact our customer service team for assistance. We will make reasonable efforts to resolve any payment-related issues in a timely manner.
• SHIPPING DESTINATIONS: We offer shipping services to all major cities in India. However, delivery to remote areas or regions not serviced by our shipping partners may be limited or subject to additional charges. Please contact our customer service team for assistance if you require delivery to a non-standard location.
• SHIPPING COSTS AND DELIVERY TIMES: Shipping costs and delivery times are determined based on the destination address and the size/weight of the order. While we make every effort to provide accurate shipping estimates, actual costs and delivery times may vary. Customers can view estimated shipping costs and delivery times during the checkout process.
• CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION: Customers are responsible for providing accurate shipping information at the time of order placement. We rely on the information provided by the customer to facilitate delivery. We are not liable for any delays, losses, or damages resulting from incorrect or incomplete shipping information provided by the customer.
• DELIVERY VERIFICATION: Upon delivery of the order to the shipping address provided by the customer, it is the customer's responsibility to verify the accuracy and completeness of the delivery. Any discrepancies or issues with the delivery must be reported to our customer service team within a reasonable timeframe for resolution.
• LOST OR DELAYED ORDERS: We make every effort to ensure timely and reliable delivery of orders. However, we are not responsible for orders lost or delayed in transit due to factors beyond our control, including but not limited to natural disasters, weather conditions, transportation delays, or other unforeseen circumstances.
• SHIPPING LIABILITY LIMITATION: Our liability for any lost, delayed, or damaged orders is limited to the extent permitted by applicable law. We shall not be liable for any indirect, incidental, consequential, or punitive damages arising from shipping delays or errors.

RETURNS AND REFUNDS:

• Customer Satisfaction Guarantee: We prioritize customer satisfaction and aim to provide a positive shopping experience. If you are not completely satisfied with your purchase, we offer the opportunity to arrange for a return or exchange, subject to the terms and conditions outlined in this policy.
• Return Initiation: Customers must contact us within 2 calendar days of receiving their order to initiate a return or exchange request. Requests made after this timeframe may not be eligible for consideration. Customers can contact our customer service team via email, phone, or through our website to initiate the return process.
• Return Authorization: All returns and exchanges are subject to approval by our customer service team. Customers may be required to provide proof of purchase and details regarding the reason for the return or exchange request. Returns that do not meet the criteria outlined in our Return Policy may be refused or subject to restocking fees.
• Return Policy: Returns are subject to our Return Policy, which outlines the conditions under which returns are accepted, including but not limited to:
• The item must be in its original condition, unused, and undamaged.
• The item must be returned in its original packaging, including all accessories and documentation.
• Certain items may be non-returnable or subject to specific return restrictions, as outlined in our Return Policy.
• Refund Process: Upon approval of a return or exchange request, refunds will be issued in the original form of payment within 5 working days of receiving the returned item(s). Refunds will be processed net of any applicable restocking fees or deductions as per our Return Policy. Customers will be notified via email once the refund has been processed.
• Shipping Costs: Please note that shipping costs associated with the original purchase are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product, in which case we will arrange for return shipping at our expense.
• Damaged or Defective Items: In the event that an item is received damaged or defective, customers must notify us within 2 calendar days of receiving the order to arrange for a replacement or refund. Damaged or defective items may be subject to inspection or verification by our customer service team.

INTELLECTUAL PROPERTY:

All content on this website, including text, graphics, logos, images, and software, is the property of SOUTH NURSERY or its content suppliers and is protected by copyright and other intellectual property laws.

LIMITATION OF LIABILITY:

• Scope of Liability: In no event shall SOUTH NURSERY, its officers, directors, employees, agents, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or the purchase or use of our products.
• Exclusion of Damages: This limitation of liability applies to all damages, including, but not limited to, damages for loss of profits, loss of data or information, business interruption, or any other pecuniary loss, whether in an action of contract, negligence, or other tortious action, even if SOUTH NURSERY has been advised of the possibility of such damages.
• Exclusion of Certain Damages: To the fullest extent permitted by law, SOUTH NURSERY disclaims any liability for damages arising from or related to:
• Errors, inaccuracies, or omissions in the content provided on this website.
• Unavailability or interruption of access to the website or its services.
• Unauthorized access to or alteration of your transmissions or data.
• Any third-party content, products, or services accessed through links or advertisements on this website.
• Indemnification: You agree to indemnify, defend, and hold harmless SOUTH NURSERY, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to your use of this website, your violation of these Terms of Service, or your violation of any rights of another party.
• No Waiver of Rights: The failure of SOUTH NURSERY to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by SOUTH NURSERY.

GOVERNING LAW:

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

CHANGES TO TERMS:

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of the website after any such changes constitutes acceptance of the new Terms of Service.

CONTACT INFORMATION:

If you have any questions about these Terms of Service, please contact us at +91 82178 10021 or southnursery1@gmail.com.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.